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IS YOUR COMPANY LOCATED IN THE USA?
Yes! We are located in Torrance, California. You can call us any time during normal business hours at 310.426-8267
WILL MY ORDER SHIP FROM WITHIN THE USA?
Absolutely Yes! It will ship from Southern California!
WHAT SHIPPING METHOD WILL BE USED TO SHIP MY ORDER?
We ship via USPS or UPS. After you make and order, you will receive an email from us with your tracking number so you can track your shipment.
HOW FAST WILL I RECEIVE MY ORDER?
That depends on the distance you are from Southern California….
- Customers on the west coast will typically receive their orders in 1-3 business days.
- Customers in the mid-west will typically receive their orders in 3-5 business days.
- Customers on the east coast will typically receive their orders in 4-8 business days.
Note: ZenLifeProducts.com is NOT responsible for shipping delays. Obviously, we have no control over what a carrier does with your shipment once we give it to them. If your package is delayed, you must deal directly with the carrier and provide them with the tracking number we provide you.
CAN I SPEAK TO A REAL PERSON IF I HAVE QUESTIONS?
ABSOLUTELY! We love speaking with customers and answering questions!
Call us any time during standard business hours: 310-426-8267
9 am to 4 pm Pacific Time, Mon- Fri
HOW DOES YOUR MONEY BACK GUARANTEE WORK?
If you are not satisfied with the device, you may send it back within 30 days of receipt to receive a full refund minus a $10 restocking fee.
The returned product must be in re-sellable condition and with all parts and accessories included in the original packaging.
Credits are subject to approval and will be issued within 72 hours of receipt of the returned merchandise.
Before sending it back, please contact us for a Return Authorization.
HOW DO YOUR WARRANTIES WORK?
ALL OF OUR PRODUCTS ARE BACKED BY A 1 YEAR WARRANTY.
If your device stops working within 1 year of receipt due to a product defect, just send it back to us in California and we will send you a new one – subject to approval.
If your product breaks due to product abuse, it will not be covered by the warranty, HOWEVER, if you provide proof that it was purchased from us we will give you a good discount to purchase a new one.
ARE YOU THE ACTUAL MANUFACTURER OF THE DEVICES YOU SELL?
No, we are an approved distributor of these devices. However, we do handle any replacements under warranty, so there will be no delays in that process.
To find high quality therapeutic products that make your life more enjoyable.
We believe that life is too short to live in pain and discomfort all the time, and we’re here to help.